Terms and Coditions

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If not satisfied with any item purchased from The Book Tree, you may return it for a refund within 30 days of invoice date. Just return it in the same condition with an explanation of the reason why. You will receive a complete refund if item is defective in some way, being an original defect of product (i.e., book printed with missing pages; dvd skips or won’t play). For all other reasons (changed your mind; already had one, etc.), items are subject to a 20% restocking fee. Please return items in the original condition received, as clearly used items cannot be resold and may only be refunded with a 50% “used” rate. We are sorry if this sounds unfair, but our past policy of a “no questions asked” full and complete refund has been taken advantage of by people who began treating us like a library or rental house in exchange for full refunds – so our policy has been slightly modified. Thank you for your understanding. 

TERMS AND CONDITIONS

Availability: We have hundreds of items that we try to keep in stock at all times. On rare occasions we may be temporarily out of stock, which could delay your order so please be patient. If anything must be backordered for over a week, we will contact you and let you know. With “Limited Stock” items, the item you want may become unavailable. If this is the case, we will contact you to offer a replacement item, refund check or a credit to your account. 

Payment: We accept Visa, Mastercard, Discover and American Express on our secure server. We also accept payment via Paypal or with a check (U.S. dollars drawn on a U.S. bank), but funds must clear our bank before we ship your order. 

Terms: Prices are net, and do not include shipping charges. Sales tax will be added for all residents of California.
Domestic Shipping:On domestic orders only, shipping is free if your retail order comes to $200.00 or more. We always ship via USPS Priority Mail, which is $6.50 minimum charge for items that will fit into a standard flat rate envelope. Larger flat rate boxes and their rates will vary depending on size. If you prefer Fed-Ex or UPS, please contact us for rates. 

Overseas Shipping: All packages are sent Airmail via USPS. Fees are determined by the weight, size and final destination of your package, plus a minimal percentage for our labor. We will select the least expensive method, which is usually via Flat Rate priority boxes. With medium sized orders, we sometimes find it cheaper to use two flat rate envelopes instead of one larger, more expensive box – but if this option is available we will always contact you for your approval first.

Warranty & Returns: If not satisfied with any item, you may return it for a refund within 30 days of invoice date. Just return it in the same condition with a copy of original invoice and explain the reason why. You will receive a complete refund if item is defective in some way, being an original defect of product (i.e., book printed with missing pages; dvd skips or won’t play).

For all other reasons (changed your mind; already had one, etc.), items are subject to a 20% restocking fee. Please return items in original new condition, as clearly used or abused items cannot be resold and can only be refunded 50% as “used” products. Our past policy of a “no questions asked” full and complete refund has been taken advantage of by people who began treating us like a rental house in exchange for full refunds – so our policy has been slightly modified. Thank you for your understanding.